CRM · Retail and e-commerce
CRM development and integration for retail and e-commerce
CRM setups and custom CRMs that match your sales process, from first enquiry to signed contract. Designed for retailers, D2C brands and distributors in the UAE.
- Typical investment
- AED 25,000 – AED 150,000
- Typical timeline
- 4–14 weeks
- Built for
- Retailers, D2C brands and distributors
Problems we solve for retail and e-commerce
- Online and in-store stock that never matches
- High cart abandonment at checkout
- Marketing data spread across too many tools
What we typically build
-
01
E-commerce storefront
-
02
Inventory and POS sync
-
03
Loyalty programme
-
04
BNPL checkout
-
05
Marketplace integrations
-
06
Customer data platform
What you get
-
01
Sales process design
Pipelines, stages and handoffs mapped to how your team sells.
-
02
CRM build or setup
Zoho, HubSpot, Salesforce or a custom CRM where needed.
-
03
Lead capture
Website, WhatsApp, portals and ads flowing in automatically.
-
04
Integrations
Accounting, ERP, telephony and marketing tools connected.
Regulators by emirate
Clear pricing with VAT, Arabic terms, refund policies and consumer protection obligations all need to be reflected in checkout and order flows.
| Emirate | What to plan for |
|---|---|
| Dubai | Consumer protection rules under Federal Law No. 15 of 2020 and the Ministry of Economy's e-commerce requirements. |
| Abu Dhabi | Consumer protection rules under Federal Law No. 15 of 2020 and the Ministry of Economy's e-commerce requirements. |
| Sharjah | Consumer protection rules under Federal Law No. 15 of 2020 and the Ministry of Economy's e-commerce requirements. |
Context to help you scope, not legal advice.
Solutions for this sector
By emirate
Why Fluxo
Premium delivery, without the agency overhead.
We work on UAE business hours, Monday to Friday, with a delivery lead you can reach directly and an engineering team in India. Workshops run over video, and you see progress in a demo every two weeks.
- 01
Senior-led delivery
A named delivery lead and senior engineers on every project, not a rotating cast of juniors.
- 02
Fixed-scope proposals
A written scope, milestones and a fixed price before any work starts.
- 03
Arabic and English from day one
Right-to-left layouts and bilingual content designed in, never bolted on.
- 04
You own everything
Source code, designs, accounts and data are yours from the first commit.
Get a quote
Tell us about your project. We'll send a fixed quote.
Five short steps, about two minutes. We've pre-filled what we can from this page.
- Within 1 business day we review your requirements and reply with questions.
- A short call to confirm scope, priorities and constraints.
- A written proposal with milestones, timeline and fixed pricing.
Request received.
Your reference is . We'll review your requirements and reply within one business day.
Explore our servicesGood to know
Questions, answered.
How much does CRM development and integration for retail and e-commerce cost?
Most projects fall between AED 25,000 – AED 150,000, with a typical timeline of 4–14 weeks. The main cost drivers are the number of user roles, integrations, Arabic content and how polished the first release must be. You get a fixed price after a short scoping call.
Do Tabby and Tamara really help conversion?
BNPL is widely used in the Gulf, and many UAE retailers report higher average order values after adding it. We integrate both in most stores.
Should we buy a CRM or build one?
Buy if your process is standard. Build or heavily customise if your sales cycle is unusual, or if licence costs for a large team outgrow a one-off build.